AI Sales Agent Overview
How the context-aware inbound AI agent works, detects intent, and handles replies.
The Ayorax AI Sales Agent handles inbound replies across Email, WhatsApp, and Chatbot — analysing intent, generating persuasive responses, and taking actions like booking meetings or sending payment links.
How it works
A lead replies to your outreach (email, WhatsApp, or chatbot).
The AI analyses the message and classifies intent: Interested, Pricing Ask, Request Demo, Objection, Not Interested, or Unclear.
The AI builds a response using your knowledge base, product info, tone settings, and a 4-stage sales framework (Hook → Understand → Offer → Close).
The response is validated — no filler openers, no feature lists without benefits, always ends with a next step.
Optionally, the AI executes an action: books a meeting, shares a demo link, or sends a payment link.
If the message is flagged as high-risk or needs a human, it is escalated to your inbox with a suggested reply.
Intent detection
| Intent | Example message | AI Score impact |
|---|---|---|
| Interested | "This looks promising, tell me more" | +15 |
| Pricing Ask | "What are your pricing plans?" | +20 |
| Request Demo | "Can I see a demo?" | +25 |
| Objection | "We already use a competitor" | 0 |
| Not Interested | "Please unsubscribe me" | −20 |
| Unclear | "Ok" | 0 |
Channels
- Email — replies to outreach campaigns and one-off emails
- WhatsApp — inbound messages via your connected number
- Chatbot — messages from the embeddable website widget
Human escalation
The agent escalates to a human when: the lead explicitly asks for one, confidence is low, the message contains a complaint, or the escalation keywords you configured are detected.
The AI uses your org's language — it automatically detects the language the lead wrote in (supports 26 languages) and replies in the same language.
Related articles
AI Knowledge Base Setup
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